INDIVIDUAL USER AGREEMENT
1. PARTIES
1.1 This Sefona Individual User Agreement (”Agreement”) is made and entered into between Sefona Teknoloji A.Ş. (”Sefona” or ”Company”), registered with the Muğla Ticaret ve Sanayi Odası under registration number 11853 and Mersis number 0758062831200001, operating at Gülpınar Mahallesi Atapark Karşısı Sokak No:1, Köyceğiz/Muğla, and the individual user (”User”) who wishes to use the Sefona Mobile Application (”Mobile Application”). This Agreement is established to define the rights and obligations of the User while using the Mobile Application.
1.2 The parties shall be referred to as ”Sefona” and ”User” in this Agreement.
2. SUBJECT OF THE AGREEMENT
2.1 This Agreement regulates the terms and conditions for the use of the Sefona Mobile Application by Users. The User agrees, declares, and undertakes to comply with the provisions of this Agreement while using the services offered through the Mobile Application.
3. DEFINITIONS
3.1. Sefona Mobile Application: A digital platform available for download on iOS and Android devices that allows Users to discover nearby coffee shops, purchase coffee, and earn points and carbon rewards.
3.2. User: A natural person who uses the Sefona Mobile Application on their behalf.
3.3. Member Business: Businesses integrated with the Sefona Mobile Application that provide venue promotion and enable Users to participate in the loyalty program.
3.4. QR Sticker: Single-use QR code stickers provided by Sefona to member businesses, allowing Users to earn points.
3.5. Coffee Points: Reward points earned by Users for purchasing coffee.
3.6. Carbon Points: Reward points earned by Users for coffee consumption that can be used for tree planting.
4. RIGHTS AND OBLIGATIONS
4.1. To use the Mobile Application, the User must download the application, complete the membership form accurately, and accept this Agreement. The information provided by the User must be true and up-to-date. Otherwise, the User’s membership may be suspended or canceled.
4.2. The User may only use the coffee points and carbon points earned through the Application within the specified period and at designated member businesses. The User agrees that the points cannot be converted into cash or transferred to third parties.
4.3. The User acknowledges that they will earn points by scanning QR stickers at member businesses while purchasing coffee and that the system will automatically load the points.
4.4. The User agrees that all services and campaigns provided by Sefona are for personal use only and cannot be transferred to others.
4.5. The User agrees to use the Sefona Mobile Application lawfully and ethically. The User shall not engage in fraud, exploit system vulnerabilities, or attempt any dishonest activities through the application. In such cases, Sefona reserves the right to permanently terminate the User’s account and take legal action.
4.6. The User is solely responsible for the security of their account. Sefona shall not be held responsible for any misuse of the User’s password or account.
4.7. The User can review the information regarding the processing of personal data in the KVKK Information Notice.
5. TERMINATION
5.1. The User has the right to close their account on the Sefona Mobile Application at any time. However, once the account is closed, any remaining coffee points and carbon points cannot be redeemed or refunded.
5.2. Sefona reserves the right to suspend or permanently cancel the User’s membership if it determines that the User has violated this Agreement.
6. PROTECTION OF PERSONAL DATA
6.1. By accepting this Agreement, the User acknowledges and agrees that their personal data is processed in accordance with the ”KVKK Information Notice” and ”Privacy Policy.”
6.2. The User agrees to receive commercial electronic messages through the contact details provided during registration. The User may cancel their consent to receive commercial electronic messages at any time.
7. LIMITATION OF LIABILITY
7.1. Sefona does not guarantee uninterrupted and error-free access to the services. Service disruptions may occur due to technical issues, updates, or maintenance.
7.2. The User agrees that Sefona is not responsible for the products and services provided by third-party service providers (member businesses).
7.3. Sefona is not liable for the User’s fraudulent activities, malicious actions, or creation of fake accounts.
8. APPLICABLE LAW AND JURISDICTION
8.1. This Agreement shall be governed by the laws of the Republic of Turkey.
8.2. In case of any disputes arising from this Agreement, the Muğla Central Courts and Enforcement Offices shall have jurisdiction.
9. ENFORCEMENT AND ACCEPTANCE
9.1. By downloading or using the Mobile Application, the User declares that they have read, understood, and accepted all the terms of this Agreement.
9.2. Sefona reserves the right to modify this Agreement at any time. Changes to the Agreement shall become effective once published on the Mobile Application.
I declare that I have read and understood the entire Sefona Individual User Agreement and accept all its provisions.